Tinburry
Customer Care
Top FAQ's
Find your answer in our Frequently Asked Questions.
What's my order status
To check the status of your order, click here! If you have an account, you can log-in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes 1-3 business days for an order to ship.
Do you ship internationally?
Yes! We ship almost everywhere in the world.. Shipping costs may apply and will be added at checkout. To find out if we ship to your country, click here. If your country is not included, then, unfortunately, we don’t ship to you.
The style/size/color I want is out of stock. What should I do?
Tinburry brings new collections with each season. If something is out of stock, you can sign up for back-in-stock email alerts on the product page of the out-of-stock item.
What is the return policy?
Our default terms and conditions are provided in the Standard Return Policy below.
If you need to return a product right away, follow the guided steps on our Return a product page.
Learn More
Helpful Guides
Our support articles cover various broader topics in depth.
Track My Order
Every order that you place with Tinburry gets a tracking code so you always know where your package is, and when to expect it. Learn how to track your order.
Care Guide
Extend the lifetime of your favorite fashion items with these helpful care tips. Enjoy them for longer and keep them as amazing as the first day you got them.
Return A Product
Not every product is what you might have expected. The fit, or maybe the color - no matter the reason, we have an easy process to return a product when needed.
Contact Us
Couldn't find the right answer?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form. We generally respond within 24 hours.
Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24h