Frequently Asked Questions

To check the status of your order, click here! If you have an account, you can log-in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes 1-3 business days for an order to ship.

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via email or live chat. If we are unable to cancel your order, we can help you with our easy return process.

We are currently not set up for exchanges. For all domestic customers, we have created a pre-paid UPS return label inside of your package. We want to make our returns process as seamless as possible! Please drop the package off at your local UPS location. Once received, we’ll be more than happy to issue a full refund for all the items we’ve received. We will email you a refund notification once this has been processed. Once processed, please allow between 2-4 business days for the refund to reflect onto your original form of payment. If you have an order shipping internationally, please reach out to an agent.

IIf you forgot an item, wanted a different color or made a mistake in your shipping details, you might want to make a change to your order.

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.

No, we do not. If your order somehow passes our system with a PO Box address, this will cause delays.

Write content to answer to common questions your customers may have about your products, shipping policies..

Our default terms and conditions are provided in the Standard Return Policy below.

If you need to return a product right away, follow the guided steps on our Return a product page.

We are happy to return gifted items purchased online for store credit. The item must be unworn, unwashed, and unused with the original tags attached. Please reach out to customer service with the Order Number of the original purchaser if you’d like to initiate a return.

Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.

Tinburry brings new collections with each season. If something is out of stock, you can sign up for back-in-stock email alerts on the product page of the out-of-stock item.

Please refer to our size chart for general measurements. On the product page, you will also find the "Sizing" tab with additional information about the size and fit of that particular item.

If you still need assistance, don't hesitate to reach out by email or use the chat at the bottom of the website.

Yes! We ship almost everywhere in the world.. Shipping costs may apply and will be added at checkout. To find out if we ship to your country, click here. If your country is not included, then, unfortunately, we don’t ship to you.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. Depending on the country, you will have the option to choose DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).

Please note that if DDU is selected, you will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.